Hello Gentle Reader,
I'm sure we can all tell our tales of incompetent utility companies (let's not even get started on the time my gas supplier decided I'd used £5000 of gas in a single quarter and swiped £1000 out of my bank account - without even telling me - thus causing my mortgage payment to bounce. Bastards!!). Well, I was sorting through old correspondence at the weekend and came across a letter I wrote to NPower three years ago. It speaks for itself, so what can I say but...enjoy!
16 March 2007
Acct no: xxxxxxxxxx
Dear xxxxx xxxxxxxxxxxx
Thank you for your final reminder (enclosed) about the outstanding £71.68 on the above account. I doubt very much, however, that this will greatly worry my late father. When I called in January to close the account I pointed out that the reason for closure was my father’s death, yet you continue to send mail addressed to him. The bill is in the hands of his executor and solicitors, and will no doubt be paid in due course. Meanwhile, I doubt an organisation as large as NPower will become insolvent for the want of £71.68.
A few other points worthy of mention: my street name is spelled wrongly, and the spelling of ‘Edinburgh’ (Edunbooaargh) is laughable – clearly literacy is not a significant requirement for your call centre staff.
Additionally, your 'Customer Operations' section sent my late father an extremely generous offer (also enclosed) that you could supply him with both gas and electricity ‘at your new address’ at an annual discount of £60. I’d like to decline this on behalf of my late father, though I am impressed that NPower is extending its operations into the hereafter. That’s the sort of entrepreneurial spirit this country needs.
However, all is not rosy with this offer: you have managed to relocate my street to Hainstock Moor (which is 200 miles away in North / West Yorkshire); Hainstock Moor has been been shifted to Edinburgh (spelled correctly this time – well done!), some 200 miles to the north; Edinburgh has been relocated to West Yorkshire, which is, apparently, in an Edinburgh postcode! I haven’t seen such creative geography since the film ‘Robin Hood, Prince of Thieves’, where Kevin Costner and Morgan Freeman landed at the white cliffs of Dover, crossed Hadrian’s Wall at lunchtime, and reached Nottingham in the evening.
Chin chin
Barguest

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